Terms and Conditions
The Supplier is in the business of providing Cyber Security Risk and Governance Advisory services, and related Information Technology Products and Services.
The Customer wishes to obtain any combinations of Products and Services under the terms set out in this agreement.
GENERAL TERMS
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Definitions and interpretation
- Capitalised terms or expressions used in this agreement have the meanings set out in this clause.
- Agreement Commencement Date: the date when the agreement has been signed by all the parties.
- APP: means an Australian Privacy Principle as defined in the Privacy Act.
- APP Entity: has the meaning given in the Privacy Act
- Business Day: a day on which banks are open for business in Sydney, other than a Saturday, Sunday or public holiday.
- Business Hours: the period from 9.00 am to 5.00 pm on any Business Day.
- Change Order: has the meaning given in clause 7.1.
- Consumer Price Index: the Consumer Price Index (All Groups) (Australia) published by the Australian Bureau of Statistics.
- Control: the definition given to that term in section 50AA of the Corporations Act and the expression change of control shall be construed accordingly.
- Corporations Act: the Corporations Act 2001 (Cth).
- Customer’s Equipment: any equipment, including tools, systems, cabling or facilities, provided by the Customer, its agents, subcontractors or consultants which is used directly or indirectly in the supply of the Services.
- Customer Materials: all documents, information, items and materials in any form, whether owned by the Customer or a third party, which are provided by the Customer to the Supplier in connection with the Services.
- Customer’s Representative: has the meaning given in 5.1.2.
- Data Breach Investigation: an investigation as required to be carried out in accordance with 11.3.3.
- Data Incident: an Eligible Data Breach that has, or is reasonably suspected of having, occurred in respect of any Personal Information the Supplier has collected, held, used or disclosed in the course of or relating to this agreement.
- Deliverables: any output of the Services to be provided by the Supplier to the Customer as specified in an Order and any other documents, products and materials provided by the Supplier to the Customer in relation to the Services (excluding Hardware and Software and the Supplier’s Equipment).
- Eligible Data Breach: an eligible data breach as that term is defined in the Privacy Amendment (Notifiable Data Breaches) Act 2016 (Cth), occurring on or after 22 February 2018.
- GST: goods and services tax chargeable under A New Tax System (Goods and Services Tax) Act 1999 (Cth).
- GST Law: has the same meaning as “GST Law” in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
- Hardware: any physical product sold to the Customer by the Supplier.
- Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, technology and all other intellectual property rights, whether registered or unregistered.
- Log Files: computer or software generated machine data / telemetry, ingested into Insicon's Managed Service platforms, containing information about the operations, activities and usage patterns within the Customer’s environment.
- Managed Services: where the Supplier provides certain, ongoing cybersecurity services as specified in the Managed Services Schedules to this Agreement.
- Milestone: a date by which a part or all of the Services is to be completed, as set out in an Order
- Order: means either:
- the Customer’s request for Services based on a valid Quote that has subsequently been accepted by the Supplier (which may be made via the Supplier’s online quotation system);
- a SoW or Proposal, issued by Insicon, for the provision of Services that has been signed by the Customer.
- Personal Information: has the meaning given in the Privacy Act.
- Privacy Act: the Privacy Act 1988 (Cth) as amended from time to time.
- Professional Services: the provision of information technology professionals for consulting, design, development, implementation or training projects as described in an Order
- Proposal: a document describing the Services to be provided by the Supplier and applicable pricing and charges.
- Quote: a quotation for Services to be provided, including applicable Service Charges.
- Resale Services: services (including support) that are performed by a third-party vendor and resold to the Customer by the Supplier under the Agreement.
- Sensitive Information: has the meaning given in the Privacy Act.
- Service Charges: the amounts payable for the Services as set out in the relevant Order.
- Services: the services to be provided to the Customer as set out in an Order, which may include the provision of Hardware, Software, Professional Services, Managed Security Services or any other services offered by the Supplier and agreed to be supplied under an Order.
- Software: software (including any software-as-a-service or licenced software) that is owned by a third-party vendor and provided to the Customer by the Supplier under the Agreement.
- Statement(s) Of Work (SoW(s)): a document describing the Services to be provided by the Supplier and applicable pricing and charges.
- Supplier’s Equipment: any equipment (other than Hardware), including tools, systems, cabling or facilities, provided by the Supplier to the Customer and used directly or indirectly in the supply of the Services.
- Term: has a meaning given in clause 2.1.
- In this agreement, the following rules of interpretation apply unless the contrary intention appears or the context otherwise requires:
- Headings and subheadings are for convenience only and do not affect the interpretation of this agreement;
- A reference to a body (other than a party to this agreement), whether statutory or not, that ceases to exist or has its powers or functions transferred to another body is a reference to the body that replaces it or that substantially succeeds to its powers or functions;
- No provision of this agreement will be construed adversely to a party because that party was responsible for the preparation of that provision or this agreement;
- Specifying anything in this agreement after the terms "include", "including", "includes", "for example"', "such as", or any similar expression does not limit the sense of the words, description, definition, phrase or term preceding those; and
- This agreement includes all Schedules and attachments to it.
- Capitalised terms or expressions used in this agreement have the meanings set out in this clause.
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Commencement and term
- This agreement starts on the Agreement Commencement Date and, unless terminated earlier in accordance with 14, ends when either party gives to the other party 30 days written notice to terminate, such notice to terminate only taking effect on the completion of all Orders entered into before the date on which the notice to terminate is served (the Term).
- If there are no uncompleted Orders as at the date notice to terminate is served under 2.1, such notice will terminate this agreement with immediate effect.
- The parties will not enter into any further Orders after the date on which notice to terminate is served under 2.1.
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Orders
- If, during the Term, the parties enter into an Order for Services, the Parties agree that the provision of the Services will be governed by the terms of this agreement.
- Once an Order has been agreed, no amendment will be made to it except in accordance with 7.
- Each Order will be part of this agreement and will not form a separate contract to it.
- Each Order will specify the Services to be provided. The Schedules to this agreement set out terms that will apply to the provision of specific types of Services in addition to these General Terms.
- If there is an inconsistency between the terms set out in this document and the terms set out in an Order the terms shall be applied in this order of precedence:
- the terms of the Schedule(s) related to the Service(s);
- these General Terms; then
- the terms of the Order
- Any terms or conditions in any purchase order or any other related documentation submitted by or on behalf of the Customer in relation to the Services do not form part of this agreement and are void unless otherwise expressly agreed in writing and signed by authorised signatories of both parties
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Supplier's obligations and warranties
- The Supplier will endeavour to provide the Services at a professional standard to the Customer in accordance with a Order in all material respects.
- The Supplier will endeavour to meet any delivery, performance dates or Milestones specified in an Order, but any such dates will be estimates only. The Supplier will be excused from any failure to supply which was contributed to by causes beyond its reasonable control (including delay in supply from third parties), and the time specified for completion of supply will be extended commensurately.
- The Supplier will abide by the relevant information security laws and regulations applicable in the countries in which it operates.
- The Supplier makes no additional warranty in relation to the Services other than those prescribed by law.
- The Supplier does not represent or guarantee that the outcome of the Services will meet the Customer’s expectations or objectives. The Customer must make independent enquiries about the suitability of the Services for their requirements.
- The Supplier will provide the Services using appropriate skills, training and tools; however, the Customer acknowledges that the provision of Services does not guarantee or represent in any way that:
- all threats or non-compliant environments will be identified;
- all damage will be prevented; or
- all responses will be effective.
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Customer's obligations and warranties
- The Customer:
- must provide assistance to the Supplier (including access to physical sites, networks, infrastructure, documentation, licence information, Customer Materials and employees and contractors) to the extent reasonably necessary to enable the Supplier to perform the Services;
- must identify a manager who is appointed in respect of the relevant Services to be performed (Customer's Representative); and
- warrants that the Customer's Representative has the authority to contractually bind the Customer on all matters relating to the relevant Services under an Order (including by signing Change Orders).
- The Customer warrants, throughout the term of this agreement that:
- there are no legal restrictions preventing compliance with the terms of this agreement;
- it will cooperate with the Supplier and provide all information that is reasonably necessary to enable satisfactory performance of the Services;
- the information provided to the Supplier is true, correct and complete;
- it has obtained any consents, licences and permissions from other parties necessary for the Services to be provided at the Customers cost; and
- consent is given for the use of the Customer’s name and Intellectual Property in relation to the Services.
- The Customer acknowledges by entry into this agreement that no promise, representation, guarantee or undertaking has been made or given by the Supplier or any person on its behalf in relation to the capacity, uses, or benefits to be derived from use, profitability of or any other results to be obtained from the provision of the Services, except as set out in this agreement. The Customer has relied on its own skill and judgment in deciding to acquire the Services and acknowledges that the Supplier does not and cannot warrant that any services will be uninterrupted, error-free, or free of harmful components or that any content will be secure or not otherwise lost or damaged.
- The Customer:
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Non-solicitation
- From the date of an Order until 12 months after its completion, neither party will, without the prior written consent of the other party, employ or engage or attempt to employ or engage any employee or contractor of the other party involved in the provision of the Services.
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Change control
- Either party may propose changes to the scope or delivery of the Services but no proposed changes shall come into effect until a relevant amendment has presented to the Customer by the Supplier by way of a quote and it has been accepted by the Customer (Change Order). A Change Order will set out the proposed changes and the effect that those changes will have on:
- the Services;
- the Service Charges;
- the timetable for the Services; and
- any of the other terms of the Order.
- Either party may propose changes to the scope or delivery of the Services but no proposed changes shall come into effect until a relevant amendment has presented to the Customer by the Supplier by way of a quote and it has been accepted by the Customer (Change Order). A Change Order will set out the proposed changes and the effect that those changes will have on:
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Service Charges and Payment
- The Supplier will invoice the Customer for the Service Charges in accordance with the schedule specified in the Order. If no times are specified, the Supplier will invoice the Customer at the end of each month for Services delivered during that month.
- The Customer will pay any reasonable additional expenses incurred by the Supplier in performing the Services. The amount and nature of those expenses are to be advised to the Customer prior to those expenses being incurred.
- The Customer must pay each invoice submitted to it by the Supplier within 30 days of the date of invoice to a bank account nominated in writing by the Supplier from time to time.
- All consulting and professional services work will be conducted during local Business Hours. If the Customer requires work to be conducted outside of those hours, any associated Service Charges will be calculated at a 150% of the quoted price for weekdays, and 200% of the quoted rate for weekends and public holidays.
- Unless specified otherwise in an Order, the Customer will have 10 Business Days to provide feedback, or request a project debrief meeting, on any deliverable, draft deliverable, or draft report. Upon completion of the project debrief meeting, or after 10 Business Days from the date of delivery, whichever occurs first, Insicon will deliver the final version of the deliverable or report, and any related invoices will be issued to the Customer.
- The Supplier may increase any ongoing Service Charges on an annual basis with effect from each anniversary of the relevant Order in line with the percentage increase in the Consumer Price Index for the most recent 12-month period, as quoted by the Australian Bureau of Statistics.
- The Supplier reserves the right to charge a cost recovery fee in circumstances where the Customer postpones, or cancels Professional Services work, with less than 5 Business Days’ notice, and it is not able to redeploy the scheduled consultants onto other billable engagements. If a Cost Recovery Rate is not specified in an Order, AUD $2,600 per-person, per-day, will be the default charge, up to a maximum of 5 days.
- If the Customer orders a Professional Services Retainer, or a block of days, they must be consumed within 12 months of purchase. Any unused time will be forfeited at the end of that period.
- Except for any amounts in dispute under clause 8.11, the Supplier will be entitled to charge interest on any amount due and not paid the Customer in accordance with clause 8.3, at the CBA Excess Drawing Interest Rate, calculated monthly. In addition, the Supplier is entitled to be reimbursed by the Customer for the full costs of recovery of overdue amounts on an indemnity basis.
- Without limiting the Supplier’s rights to terminate or take other action under this agreement, if the Customer fails to pay any amount due in accordance with clause 8.3, which are not legitimately in dispute under clause 8.11, the Supplier may cease or suspend providing a Service and any credit facility to the Customer.
- If the Customer disputes the whole or any portion of an invoice:
- the Customer will pay any amount in the invoice which is not in dispute;
- within 5 Business Days of receipt of the invoice, the Customer will notify the Supplier in writing of the reasons for disputing the remainder of the invoice; and
- within 5 Business Days of that notification, the parties must meet with a view to resolving the dispute.
- All sums payable to the Supplier under this agreement:
- are exclusive of GST (unless expressly stated otherwise), and the Customer must, in addition, pay an amount equal to any GST chargeable on those sums on delivery of a GST invoice; and
- must be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
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Intellectual Property Rights
- Each party retains ownership of all its pre-existing Intellectual Property Rights.
- Unless the contrary is expressly set out in the relevant Order:
- the Supplier and its licensors will retain ownership of all Intellectual Property Rights in the Deliverables (except to the extent of any Customer Materials contained therein); however
- the Supplier grants to the Customer a non-exclusive, royalty-free licence during the term of this agreement to use the Deliverables for the sole purpose of receiving and using the Services.
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Insurance
- During the Term of this agreement, the Supplier will have and maintain the following insurances:
- Public Liability Insurance up to $20,000,000;
- Professional Indemnity Insurance up to $10,000,000; and
- Workers’ Compensation Insurance in accordance with applicable law.
- During the Term of this agreement, the Supplier will have and maintain the following insurances:
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Privacy
- If the Supplier collects, holds, uses or discloses Personal Information in the course of or relating to this agreement, the Supplier must:
- handle all Personal Information in accordance with the Supplier's privacy policy;
- only use Personal Information for the purpose of performing its obligations under this agreement; and
- not disclose Personal Information to any third party (including any subcontractor) without the Customer's prior written consent or as required by law.
- The Customer warrants that it:
- will not provide any Sensitive Information to the Supplier unless that information is necessary for the Supplier to perform its obligations under the agreement and then only with the Supplier's specific written consent;
- has:
- made all necessary notifications required by APP 5, on behalf of itself and the Supplier to; and
- obtained all necessary consents required by APP 6 from,
- the individuals whose Personal Information it is disclosing to the Supplier in the course of this agreement to enable to the Supplier to lawfully use the Personal Information and perform its obligations in accordance with this agreement; and
- the Supplier may provide access to the Personal Information to people located overseas for the purpose of enabling it to perform the Services and perform back of house functions including billing.
- If the Supplier becomes aware, or there are reasonable grounds to suspect, that a Data Incident has occurred, the Supplier must:
- immediately take reasonable steps to contain the Data Incident and prevent any further serious harm to affected individuals;
- immediately notify the Customer in writing, stating the:
- nature and details of the Data Incident;
- specific Personal Information affected; and
- actions taken by the Supplier at 11.3.1;
- identify whether the Data Incident is an Eligible Data Breach by conducting a thorough investigation of the Data Incident within 20 days of becoming aware of the Data Incident (Data Breach Investigation);
- provide a copy of the report of the Data Breach Investigation in 11.3.1 to the Customer on completion;
- engage in discussions with the Customer regarding:
- the conduct and outcomes of the Data Breach Investigation; and
- in the case of an Eligible Data Breach, whether the Customer or the Supplier will make the relevant notifications under the Privacy Act; and
- where it is agreed by the parties that the Supplier is making the relevant notifications, the Customer must approve the notifications before they are made (such approval to be given promptly and not to be unreasonably withheld).
- The Customer:
- acknowledges that the Supplier is reliant on the Customer for direction as to the extent to which the Supplier is entitled to use Personal Information disclosed to it in the course of and for the purpose of this agreement;
- indemnifies the Supplier for any claim brought by any third party in connection with any act or omission by the Supplier in relation to a third party's Personal Information to the extent that such act or omission resulted directly from the Customer's instructions or the Customer's breach of this agreement; and
- acknowledges that from time to time it may provide information to third parties in order to assess the Customer’s credit standing, credit history and financial capacity.
- If the Supplier collects, holds, uses or discloses Personal Information in the course of or relating to this agreement, the Supplier must:
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Confidentiality
- Each party (Recipient) must keep secret and confidential and not disclose any information relating to another party or its business (which is or has been disclosed to the Recipient by the other party, its representatives or advisers) or the terms of this agreement, except:
- where the information is in the public domain as at the date of this agreement (or subsequently becomes in the public domain other than by breach of any obligation of confidentiality binding on the Recipient);
- if the Recipient is required to disclose the information by applicable law or the rules of any recognised securities exchange, provided that the Recipient has to the extent practicable, having regard to those obligations and the required timing of the disclosure, consulted with the provider of the information as to the form and content of the disclosure;
- where the disclosure is expressly permitted under this agreement;
- if the disclosure is made to its officers, employees and professional advisers to the extent necessary to enable the Recipient to properly perform its obligations under this agreement or to conduct their business generally, in which case the Recipient must ensure that such persons keep the information secret and confidential and do not disclose the information to any other person;
- where the disclosure is required for use in legal proceedings regarding this agreement; or
- if the party to whom the information relates has consented in writing before the disclosure.
- Each Recipient must ensure that its directors, officers, employees, agents, representatives and related bodies corporate comply in all respects with the Recipient's obligations under this.
- On termination of the Agreement, the customer may provide the Supplier with a written direction requiring the Supplier to either destroy or return its confidential information, subject to the Supplier being able to retain such information required in order to maintain good corporate and accounting practices.
- Each party (Recipient) must keep secret and confidential and not disclose any information relating to another party or its business (which is or has been disclosed to the Recipient by the other party, its representatives or advisers) or the terms of this agreement, except:
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Limitation of remedies and liability
- Nothing in this agreement limits or excludes either party's liability:
- for death or personal injury; or
- for fraud by it or its employees.
- Subject to 13.1, the parties exclude any liability to each other, whether in contract, tort (including negligence) or otherwise, for any special, indirect or consequential loss arising under or in connection with this agreement, including any loss of profits (except to the extent contained in the Service Charges), loss of sales or business, loss of production, loss of agreements or contracts, loss of business opportunity, loss of anticipated savings, loss of or damage to goodwill, loss of reputation, loss of use or corruption of software, data or information.
- If the supply of any goods or services under this agreement constitutes a supply of goods or services to a consumer as defined in the Competition and Consumer Act 2010 (Cth), as amended or replaced, or relevant State or Territory legislation (“the Acts”), nothing contained in this agreement excludes, restricts or modifies any condition, warranty or other obligation where to do so is unlawful. Where permitted, the Supplier’s liability for breach of any such condition, warranty or other obligation, including any consequential loss which the Customer may sustain or incur, shall be limited to:
- In relation to goods:
- the replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or
- the repair of the goods or payment of the cost of having the goods repaired; and
- In relation to services:
- the supplying of the services again; or
- the payment of the cost of having the services supplied again.
- Subject to 13.1 and 13.3, a party's aggregate liability in respect of claims:
- based on events in any calendar year arising out of or in connection with an Order under this agreement, whether in contract or tort (including negligence) or otherwise, will in no circumstances exceed 100% of the total charges (including fees and interest) payable by the Customer to the Supplier under that Order in that calendar year; or
- where not in connection with an Order, whether in contract or tort (including negligence) or otherwise, will in no circumstances exceed 100% of the total charges (including fees and interest) payable by the Customer to the Supplier under this agreement in the 12 months prior to the claim arising.
- While the Supplier will take all reasonable measures to preserve the Customer’s data which the Supplier may have access to while providing the Services, the Supplier cannot accept any responsibility if any data is corrupted or erased for any reason. The Customer accepts that it must maintain backup data to avoid any loss or damage arising from such corruption or erasure and will hold the Supplier and its employees harmless from any claims, loss or damage arising from a failure to restore the Customer’s data.
- The Supplier will not be liable in relation to any proceeding or claim which:
- was caused by any act or omission of the Customer or its employees or agents; or
- relates to actions of the Supplier which were expressly or impliedly authorised by the Customer or by the Customer's employees or agents.
- In relation to goods:
- Nothing in this agreement limits or excludes either party's liability:
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Termination
- Without affecting any other right or remedy available to it, either party may terminate this agreement with immediate effect by giving written notice to the other party if:
- the other party fails to pay any amount due under this agreement on the due date for payment and remains in default not less than seven days after being notified in writing to make such payment;
- the other party commits a material breach of any term of this agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified in writing to do so; or
- the other party becomes, threatens or resolves to become or is in jeopardy of becoming subject to any form of insolvency, administration, receivership or liquidation.
- On termination of this agreement under this 14:
- all existing Orders will terminate automatically;
- the Customer must immediately pay to the Supplier all of the Supplier's outstanding unpaid invoices and interest, and in respect of the Services supplied but for which no invoice has been submitted, the Supplier may submit an invoice (including for Hardware and Software orders placed that cannot be cancelled by the Supplier in the ordinary course of business), which shall be payable in accordance with clause 8.3.
- the Customer must, within a reasonable time, return all of the Supplier's Equipment. If the Customer fails to do so, then the Supplier may enter the Customer's premises and take possession of the Supplier's Equipment. Until the Supplier's Equipment has been returned or repossessed, the Customer shall be solely responsible for its safekeeping;
- the Supplier must, on request, return any of the Customer Materials not used up in the provision of the Services; and
- the following clauses will continue in force:
- 1 (Definitions and Interpretation)
- 6 (Non-solicitation)
- 9 (Intellectual Property Rights)
- 12 (Confidentiality)
- 13 (Limitation of remedies and liability)
- 14 (Termination)
- 19 (Waiver)
- 20 (Severability)
- 25 (Governing law and jurisdiction).
- Without affecting any other right or remedy available to it, either party may terminate this agreement with immediate effect by giving written notice to the other party if:
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Force Majeure
- Neither party is in breach of this agreement or is liable to the other party for any loss incurred by that other party as a direct result of a party (Affected Party) failing or being prevented, hindered or delayed in the performance of its obligations under this agreement where such prevention, hindrance or delay results from events, circumstances or causes beyond the Affected Party's reasonable control (Force Majeure Event).
- The Affected Party will be entitled to a reasonable extension of time for performing its obligations under the agreement. However, the Affected Party must continue to use all reasonable endeavours to perform those obligations.
- The performance of the affected obligations must be resumed as soon as practicable after such Force Majeure Event is removed or has ceased.
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Assignment and subcontracting
- Neither party may assign any right arising out of this agreement, or novate the agreement, without the other party’s prior written consent, which must not be unreasonably withheld. The Supplier may subcontract any of its obligations under this agreement and remains responsible for the performance of the Services under this agreement.
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Variation
- An amendment or variation of any term of this agreement must be in writing and signed by each party.
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Modern Slavery
- In this clause 18, Modern Slavery has the same meaning as it has in the Modern Slavery Act 2018 (Cth).
- The Supplier must take reasonable steps to identify, assess and address the risks of Modern Slavery practices in the operations and supply chains used in the provision of the Service.
- If at any time the Supplier becomes aware of Modern Slavery practices in the operations and supply chains used in the performance of the Services, the Supplier must, as soon as reasonably practicable, take all reasonable action to address or remove these practices, including where relevant by addressing any practices of other entities in its supply chains.
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Waiver
- No party may rely on the words or conduct of any other party as being a waiver of any right, power or remedy arising under or in connection with this agreement unless the other party or parties expressly grant a waiver of the right, power or remedy. Any waiver must be in writing, signed by the party granting the waiver and is only effective to the extent set out in that waiver.
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Severability
- If the whole or any part of a provision of this agreement is or becomes invalid or unenforceable under the law of any jurisdiction, it is severed in that jurisdiction to the extent that it is invalid or unenforceable and whether it is in severable terms or not.
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Entire agreement
- This agreement states all the express terms agreed by the parties about its subject matter. It supersedes all prior agreements, understandings, negotiations, proposals and discussions in respect of its subject matter.
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Relationship of the parties
- Nothing in this agreement gives a party authority to bind any other party in any way or imposes any fiduciary duties on a party in relation to any other party.
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Notices
- All notices under this agreement must be in writing.
- A notice will be taken to be received:
- If hand delivered, on delivery; or
- If sent by email, on receipt of a non-automated reply or other form of communication confirming or indicating that the notice has been received.
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Counterparts
- This agreement may be executed in any number of counterparts.
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Governing law and jurisdiction
- This agreement is governed by the law in force in New South Wales, Australia.
- Each party irrevocably submits to the exclusive jurisdiction of courts exercising jurisdiction in New South Wales, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement.
Schedule 1 : Managed Services
The following additional terms and conditions contained in this Schedule 1 apply to the provision of Services only where the Customer is purchasing Managed Services.
Onboarding Services Fees
- Payable on commencement of engagement.
- If the Supplier reasonably expects that the actual cost will exceed the amounts specified in paragraph 1.1, any work to be completed in additional person-days shall first be approved in writing by both the Supplier and the Client, and shall be charged at the rates set out in paragraph 1.1 and shall result in an extension of any target
Monthly Fee
- Payable monthly in advance.
Managed Essential Eight Platform and Service
- A variety of log files, and/or data streams are collected and ingested into the Managed Essential Eight Platform via encrypted API, where the third-party software is used to analyse against the nominated E8ML level.
- The Managed Essential Eight Service is designed to combine third-party vendor's software or platforms, with Insicon's skills and expertise to deliver a Managed Essential Eight service.
Third-Party Platform
- The Customer acknowledges and accepts that it’s log files, and/or data streams may be routed to, and hosted in third-party vendor's data centre, or other locations, as notified.
- The third-party vendor's terms apply to the Platform and prevail in the case of inconsistency with any other term of this Agreement.
Customer Obligations
- The Customer must nominate a manager who is appointed to manage the Customer’s obligations with respect to service onboarding.
- The Customer must provide assistance to Insicon (including but not limited to access to physical sites, networks, infrastructure, documentation, licence information, Customer Material and employees and contractors) to the extent reasonably necessary to enable Insicon to perform the Managed Services.
- Except for specific, associated Hardware or Software Services that the Customer is also procuring from Insicon, that relate to the Managed Services, the Customer is responsible for procuring and maintaining all software, telecommunications, network and computer equipment required to create the log files, and/or data streams.
- The Customer acknowledges and accepts that Insicon has no control of the content of the log files, and/or data streams. Should the Customer require that any of its confidential, private, or personally identifiable information be excluded from the Platform, then it alone is responsible for ensuring that the log files, and/or data streams do not contain data of that nature.
- If a verification or usage report reveals that the Customer has exceeded the purchased capacity or usage limits specified in an Order, then Insicon will have the right to recover any resulting fees, payable in accordance with the terms of this Agreement. Without limiting our foregoing rights, Insicon may work with you to reduce usage so that it conforms to the applicable usage limit, and will in good faith discuss options to right size the subscription as appropriate.
- Where the Customer permits or authorises it’s employees, consultants, contractors, or agents to access the Platform, the Customer will be responsible for any of their actions that affect the viability, security, and usage of the Managed Services.
Term & Termination
- Unless otherwise agreed by the Parties in writing, The Managed Services, will start on the earlier of the date that Service onboarding has been completed, or 12 weeks after the date that the Order was signed.
- The Customer may terminate the services by providing 90 days notice and paying any post-termination third-party software licence fees for the remainder of the term specified in an Order.
Schedule 2 : Offensive Security
The following additional terms and conditions contained in this Schedule 2 apply to the provision of Services only where the Customer is acquiring Offensive Security, Penetration Testing, Red Teaming Services or Incident Response Services (as defined below or referred to in any relevant Order).
- Where Supplier is providing services designed to test the security of the Customer’s environment (including Penetration Testing), the Customer acknowledges that the nature of the Services is such that the Supplier will actively attempt to breach security controls in order to obtain access to the Customer systems and data and that such attempts might otherwise amount to criminal activity. Customer specifically consents to the Supplier attempting to gain such access to systems and data (except for any systems or data specifically referred to as out of scope) and that if Supplier activities are identified by Customer staff and reported to any external body (including law enforcement agencies), the Customer will promptly confirm to that external body that the Supplier is acting in an authorised manner.
- The Customer acknowledges that security testing is inherently risky due to the potential frailties of networks and their reaction to unknown variables and that intrusion testing will largely take place over open public networks, and that a risk exists of information being accidentally disclosed to third parties.
- The Customer acknowledges that Services and Deliverables designed by the Supplier to test the security of the Customer’s environment have the potential to cause damage. The Customer shall defend and hold the Supplier harmless from any claim, suit, damages and expenses (including, but not limited to legal costs) arising out of:
- the misuse of the Services or Deliverables (other than by the Supplier);
- deploying the Services or Deliverables in accordance with the Customer’s instructions
- Customer’s failure to comply with applicable laws, rules, and/or regulations regarding use of the Services and Deliverables; or
- any negligent act or omission by the Customer in relation to the Services or Deliverables. This includes indemnifying the Supplier for any loss we suffer arising out of the above, including damage to reputation.
- The Supplier reserves the right to charge a cost recovery fee in circumstances where the Customer postpones, or cancels Offensive Security Services work, with less than 10 Business Days’ notice, and it is not able to redeploy the scheduled consultants onto other billable engagements. If a Cost Recovery Rate is not specified in an Order, AUD $2,500 per-person, per-day, will be the default charge, up to a maximum of 5 days.
Schedule 3 : Services and Software Resale
The following additional terms and conditions contained in this Schedule 3 apply to the provision of Services only where the Customer is purchasing Resale Services and Software under an Order.
Vendor Terms
- Where the Supplier is reselling a service, either Resale Services or Software, those Services will be subject to any vendor terms provided to the Customer prior to or at the time of accepting the Services (Vendor Terms). Vendor Terms may take the form of an end-user licence agreement and may be provided separately or be included as click-through terms of use of the Service. The Customer agrees that as a condition of accepting Resale Services or Software, it will agree to the Vendor Terms and failure to do so could result in the Customer being unable to use the Resale Services or Software, in which case the Customer will still be liable for the Service Charges set out in the relevant Order.
- Rubrik: https://www.rubrik.com/legal.
- Cloudflare: https://www.cloudflare.com/en-au/terms/
- Google Cloud Platform/SecOps: https://cloud.google.com/terms
- KnowBe4: https://www.knowbe4.com/terms
- Trend Micro: https://www.trendmicro.com/en_au/about/legal.html
- SentinelOne: https://www.sentinelone.com/legal/
- Cribl: https://cribl.io/legal/
- The Customer agrees that, to the extent permitted by law and without limiting the Customer’s rights against the Supplier, if it has a claim in respect of the Resale Services or Software under the applicable Vendor Terms or otherwise as available at law (including the Competition and Consumer Act 2010 (Cth) if applicable) it will, along with any redress it chooses to seek, pursue that claim against the relevant vendor.
- A failure of the Customer to comply with its obligations under the Vendor Terms is grounds for the Supplier to suspend, or if irreparable, terminate the provision of the relevant Resale Services or Software. In this event, the Customer will remain liable for the Service Charges set out in the relevant Order.
- The Customer acknowledges that the Supplier has no direct control over the features or performance of the Resale Services and Software and is bound to only supply those Services on strict resale terms which include passing through the Vendor Terms. As a result, the Customer agrees that in no circumstances (other than as prescribed by law) will the Supplier be liable for any amount or provide any warranties in relation to the Resale Services or Software that exceed the liability accepted and warranties provided by the relevant vendor in the Vendor Terms.
Software Pricing
- The Supplier agrees to maintain the Software licence charges set out in the relevant Order for the initial licence period. After the initial licence period, where the Customer continues to use the Software, the Supplier may, on reasonable notice to the Customer, increase the licence charges, which may include passing on incremental increases proportionate to increased pricing from relevant vendors and any other input costs including operational costs and currency fluctuations.
- In the event that a vendor conducts an audit of the Customer's use of Software and reasonably establishes that the Customer's use of the Software exceeded the licence volume during any period, the Customer will be liable to promptly pay for that use. The Customer acknowledges that this is a right that the vendor may enforce against the Supplier as a reseller and agrees that it is reasonable to pass this onto the Customer as the beneficiary of the use of the Software. Despite anything to the contrary, this clause survives termination of the Agreement.
Intellectual Property
- The Vendor Terms will set out the scope of the licence and acceptable use of the Software and any Intellectual Property Rights associated with the Resale Services. The Supplier provides the Software and Resale Services consistent with the scope and acceptable use constraints as contained in those terms.
Schedule 4 : Hardware
The following additional terms and conditions contained in this Schedule 4 apply to the provision of Services only where the Customer is purchasing Hardware under an Order.
Delivery
- Deliveries shall be made during normal working hours and at the cost and risk of the Customer.
- The act of receiving the Hardware at the specified delivery address will constitute acceptance of the Hardware by the Customer. In the event the Customer or the Customer’s agent was not available to accept the delivery, then the driver’s signature, denoting the time, date & place of delivery shall be deemed to be acceptance of the said delivery by the Customer.
- The Customer acknowledges that Hardware delivered to a courier is outside the Supplier’s control, and the Supplier will not be liable for any loss, damage, delay or non-delivery of Hardware contributed to by a third party, to the extent permitted by law.
Ownership and Possession
- Notwithstanding the delivery of any Hardware, the Hardware remains the sole and absolute property of the Supplier as full legal and equitable owner until such time as the Customer has paid the Supplier the full purchase price of the Hardware. Risk in all Hardware purchases passes to the Customer on delivery.
- The Customer acknowledges that it receives possession of and holds Hardware delivered by the Supplier solely as bailee for the Supplier until such time as the full price for the Hardware has been paid to the Supplier. Until such time as the Customer becomes the owner of the Hardware, it must:
- Store them on the premises separately;
- Ensure that the Hardware are kept in good and serviceable condition;
- Secure the Hardware from risk, damage and theft; and
- Keep the Hardware fully insured against such risks that are usual or common to insure against in a business of a similar nature to that of the Customer.
- Should the Customer stop payment or call a meeting of its creditors or become insolvent or subject to the bankruptcy law or being a company calls a meeting for the purpose of or to go into liquidation or have a winding-up petition presented against it or has a receiver or administrator appointed, the Supplier may at its option notwithstanding its waiver of such default or failure and without prejudice to its other rights under this agreement suspend or cancel this agreement or require payment in cash before or on delivery or tender of Hardware or documents notwithstanding terms of payment previously specified or may, subject to the law, repossess and take over the Hardware and dispose of the same in its own interest without prejudice to any claim it may have for damages for any loss resulting from such resale.
- If the Customer does not pay for any Hardware on the due date then the Supplier is hereby irrevocably authorised by the Customer to enter the Customer’s premises (or any premises under the control of the Customer or as agent of the Customer in which the Hardware are stored at such premises) and use reasonable force to take possession of such Hardware without liability for the tort of trespass, negligence or payment of any compensation to the Customer whatsoever.
- On retaking possession of the Hardware the Supplier may elect to refund to the Customer any part payment that may have been made and to credit the Customer’s account with the value of the Hardware less any charge for recover of the Hardware, or to resell the Hardware.
Security and PPSA
- For the purposes of this clause, “PPSA” means the Personal Property Securities Act 2009 (Cth) as amended from time to time. Where a particular section or term from the PPSA is used in this agreement, it is deemed to be that section or term as defined or used in the PPSA as amended, renumbered or replaced from time to time.
- The Customer acknowledges and agrees that this agreement constitutes a security agreement in relation to the Supplier’s security interest in all present and after-acquired Hardware for the purposes of the PPSA. The Customer agrees to grant a “Purchase Money Security Interest” to the Supplier.
- For the avoidance of doubt, the Customer acknowledges and agrees that it grants to the Supplier a security interest in all Hardware supplied by the Supplier to the Customer (whether now or in the future) and in any proceeds from the sale of those Hardware.
- To the extent permitted by law, the following provisions of the PPSA do not apply and for the purposes of section 115 of the PPSA are contracted out of this agreement:
- sections 95 (notice of removal of accession), to the extent that it requires the Supplier to give notice to the Customer, 96 (retain of accession) and 125 (obligation to dispose of or retain collateral);
- section 130 (notice of disposal), to the extent that it requires the Supplier to give notice to the Customer;
- section 132(3)(d) (contents of statement of account after disposal);
- section 132(4) (statement of account if no disposal);
- section 135 (notice of retention);
- section 142 (redemption of collateral); and
- section 143 (reinstatement of security agreement).
- For the purposes of section 14(6) of the PPSA, the Customer (and the Supplier) agree that any payments received from the Customer by the Supplier pursuant to or in any way connected with this agreement will be applied in such order as the Supplier deems fit in its absolute discretion.
- The Customer consents to:
- execute any other document or instrument required to give effect to the security interests created by this agreement; and
- the registration with the relevant authority or public register of any security interest created by this agreement or any other document required to give effect to a security interest created by this agreement, including without limitation the registration of a financing statement or financing change statement on the Personal Property Securities Register.
- The Customer must pay all costs of and incidental to the preparation, execution and registration of any instrument which is executed for the purposes of giving effect to this clause and must also pay all costs incidental to the withdrawal, discharge or release of such instrument.
- To the extent permissible at law, the Customer waives its right to receive notification of or a copy of any Verification Statement confirming registration of a Financing Statement or a Financing Change Statement relation to a Security Interest granted by the Customer as Grantor to the Supplier.
Returns
- Returns on Hardware can only be accepted if authorised in writing by the Supplier (which may be given, given with conditions, or withheld at the absolute discretion of the Supplier), and the Hardware are in the same condition as delivered and within 14 days of delivery. The Supplier reserves the right to charge the Customer for any costs or losses incurred by the Supplier, in addition to any amounts charged by the third-party manufacturer or distributor of the Hardware.
Hardware Pricing
- The price of any Hardware is quoted EXW (Incoterms 2010) from the Supplier’s premises.
Installation of Hardware
- The Supplier will only be responsible for the installation of the Hardware where specified in an Order. Acceptance of the Hardware will not be contingent on installation unless explicitly set out in the terms of the Order and liability for payment for the Hardware will arise on delivery.
- Pricing and details of installation will be set out in the Order.
- Where Supplier personnel are required to attend the Customer’s premise to conduct the installation, the Customer will ensure a safe working environment and indemnify the Supplier and its personnel for any injury or loss arising on the Customer’s premises.
Manufacturer’s terms
- Provision of the Hardware and ongoing maintenance and support (if included) may be provided on the basis of the Customer accepting end-user terms directly with the Hardware manufacturer (Manufacturer). The Customer agrees that as a condition of accepting the Hardware, it will enter into end user terms if provided and failure to do so could result in a failure to complete the sale and a return of goods in accordance with the above.
- The Customer acknowledges that the Supplier has no direct control over the features or performance of the Hardware and is bound to only supply the Software on strict resale terms which include passing through Manufacturer terms. As a result the Customer agrees that, to the extent permitted by law and without limiting the Customer’s rights against the Supplier, if it has a claim in respect of the Hardware under any end user agreement or otherwise as available at law (including the Competition and Consumer Act 2010 (Cth) if applicable) it will, along with any redress it chooses to seek, pursue that claim against the Manufacturer.